House rules
By making a reservation at Wegloo you agree to respect the house rules which you can find beneath.
WE STRONGLY ADVISE YOU TO:
– Be equipped with mountain shoes and clothing.
– Take warm clothes with you.
– Smoking inside or closer than 1m of Wegloo is strictly forbidden.
– Please do not touch the stove. If you want to make adjustments please let our staff know and they will be more than happy to assist you.
– Bears can come to the area so PLEASE DO NOT LEAVE FOOD INSIDE YOUR IGLOO! If you have an offer that also includes meals please let us know if you did not finish all of your food so we can collect it.
Failing to comply with any of the rules, allows Wegloo to immediately evacuate you from the premises without any prior notice and with no returning of the money paid.
We also check that the room is in perfect condition to ensure that you have a great experience, so if you find that something is not working properly, please let us know upon arrival, otherwise we will consider that it was broken by you and we will ask for reimbursement.
Cancelation Policies & General Terms
1. Conclusion of the contract
The contract between the guest and Wegloo shall be applicable on receipt of written confirmation of the reservation, whether this has been sent by letter, fax or e-mail.
The services provided are based on the description contained in our brochure or on our website.
2. Prices
The prices are in Romanian lei (RON).
3. Terms of payment
Deposit: a deposit of 50% is required.
After the reservation is received via e-mail or by telephone, our staff will send you an e-mail with all the details. A deposit must be paid within 7 days from the date of booking.
If payment is not made by the deadline, Wegloo shall be entitled to cancel the contract and demand a cancellation fee in accordance with section 4.
Final settlement: the remaining balance of the entire stay is payable directly, on the day of arrival.
4. Changes and cancellations
If you cancel a booked reservation, the following cancellation fees shall apply:
Cancellation up to 30 days before the date of arrival: no cancellation charge
Cancellation less than 30 days before the date of arrival: no refund of the deposit (activities will also be charged if the cancellation occurs less than seven days before arrival)
For cancellation of reservations paid through online payments there is no refund for the commission taken for the online payment made.
For cancellations made in writing (email): the applicable cancellation date is the date when the written cancellation document was received.
If you are unable to come but assign your booking to another person, no extra costs shall be incurred.
5. Delayed arrival or premature departure
Arrival and departure dates and times are the responsibility of the guests. In case of late arrival, whether due to disturbances in public or private transport, or for personal reasons, the full room-price is payable.
In the event of premature departure, the entire amount is also payable.
6. Check-in / Check-out
Check-out is at 12:00
Check-in 16:00 to 20:00
If you arrive after 18:00, you are asked to inform Wegloo in advance.
7. Tourist tax
For the duration of your stay a local accommodation tax must be paid (2% of the total amount of money).
8. Complaints
We really want you to have a unique experience so in the event of a complaint please notify Wegloo, so that any problems, faults or errors can be resolved as quickly as possible.
You can find more client based information directly on ANPC’s website: https://anpc.ro/